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Instant Apprentice CSR & Dispatch
Our conversations with customers matter...
You may have noticed that some callers just aren't satisfied until they talk to the boss or the manager, the owner or at least, a technician. Experienced tradespeople handle telephone calls differently than most CSRs are equipped to. Enter Instant Apprentice.
Section One:
The Business of Flat-Rate
Professionalism and Formality are Different
T
You may have noticed that some callers just aren't satisfied until they talk to the boss or the manager, the owner or at least, a technician. Experienced tradespeople handle telephone calls differently than most CSRs are equipped to. Enter Instant Apprentice.
Section One:
The Business of Flat-Rate
Professionalism and Formality are Different
The Role of Duress
The Role of Empathy
Urgency
Supply and Demand
Trip/Diagnostic/Door Fees
Section 2:
Greetings
"How Can I Help You?"
Stories vs Questions
The Customer's Expectations
Diagnosing Urgency
Scheduling Fees
Section 3:
Objections and Stalls
Missed Calls and AI
Salespeople
Dispatching for Dollars
Skills Inventories
Closing and Collecting
Angry Customers
Cost and Complexity
