Matt Smith, Flat-Rate's Master Trainer

Owners, Managers, Trainers:

Training the Trainer

Are doughnuts the highlight of the weekly meeting? Matt's signature thesis on the function of Training features both in-house resource creation/maintenance and public speaking. Whether you're training your staff, speaking at a Rotary or BNI, or training hundreds or thousands at once, Matt Smith is one of the highest rated and most heavily attended Trainers of all time in the trades. Put his 32+ years of speaking experience to use in your business.

Gameplan Coaching Course

The early bird gets the worm, but the second mouse gets the cheese. Challenge your assumptions about flat-rate service and leadership with Master Trainer Matt Smith. There's a tapestry behind almost every successful selling group in the world, and we create that tapestry with you or for you. Accountability, Sales Management, Stat Coaching, Behavioral Coaching, Teamwork, Motivation, Corrective Action, Recruiting and Interviewing. 

Kinetics

We offer a suite of coaching and consulting products called Kinetics. Available both online and in-person, these are scalable to the size and requirements of the company. From Coaching techs through zoom or field ride alongs all the way to full-blown implementation consulting or other managed services, few consultants have the experience and pedigree Matt offers. 

Technicians:

Sales Summit Classic

Matt's original thesis with 24 years of evolution in it. The most impact you can get in a 2-day workshop anywhere in the trades.

Coffee with Closers

The Sales Summit information was distilled for Zoom in 2020 during the Pandemic. In a 9-week meeting series, Matt conducts the 6 "Key Lessons" in Flat-Rate and coaches each tech individually 3 times. Our HIGHEST ROI PRODUCT EVER. Also available in a One-Day Workshop.

Black Diamond Tech Course

For 80% of Technicians, Sales Summit or Coffee with Closers is most of the systemic training they'll need for their entire careers. For your High-Performing Techs, Black Diamond is the advanced skillset they've been looking for. If Iron sharpens iron, they'll come out finely honed. Available as a 9-week Zoom Meeting Series or a 2-Day Workshop.

CSR and Dispatch:

Instant Apprentice

"How much is it to fix my toilet?" "What's your hourly rate?" If the best your CSR can do is "I'm not a Technician", then our marketing dollars are in the hands of an overwhelmed and untrained person. Don't struggle with the language of Flat-Rate. (Online Only)