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Black Diamond Tech Course
An Advanced Curriculum for Comfort Advisors, System Engineers, Underground Sales, and "Platinum Technicians"
Introduction
Review of the Sales Summit Course
Purpose and Goals
Milestones in Customer Relationships
4 Dynamics of Personal Interaction
Customer Condition Milestones
Understanding Customer Signals Motives, Drivers, and Movers
Comfort vs. Discomfort
Techniques for Comfort
Techniques for Discomfort
Confront Levels
The Three Levels of Existenc
Introduction
Review of the Sales Summit Course
Purpose and Goals
Milestones in Customer Relationships
4 Dynamics of Personal Interaction
Customer Condition Milestones
Understanding Customer Signals Motives, Drivers, and Movers
Comfort vs. Discomfort
Techniques for Comfort
Techniques for Discomfort
Confront Levels
The Three Levels of Existence
Exercises for Self-Identification
Effective Communication Strategies
Body Language and Non-Verbal Cues
To-Do List Strategies
Handling Objections and Stalls
Summary of Key Concepts
Encouragement for Continued Learning Glossary Key Terms and Acronyms
Diagnostic Tools
Templates for Customer Interaction
Service Titan Presentation Screens
*Black Diamond features the most immersive sales role plays in the trades.
